FAQs

We currently deliver to Australia, the United States, the United Kingdom, Canada and New Zealand. If your country is not available at checkout, we are not able to deliver there yet.

Within Australia, standard shipping is A$9.99, and free on orders of A$60 or more. For the United States, the United Kingdom, Canada and New Zealand, the shipping cost is converted to your local currency. The exact shipping cost for your order is always shown at checkout before you pay.

Delivery time depends on the item and where it's going, because many of our products are sent directly from our suppliers' warehouses. Items in the same order can arrive in separate parcels. If you'd like a delivery estimate for a particular item before you order, email us and we'll check it for you.

Yes, where tracking is available for your delivery. When your order is dispatched, we email you the tracking details.

Orders delivered outside Australia may be subject to import duties, taxes or carrier fees in your country. If you'd like to check before you order, email us.

We're sorry about that. Email support@hollywoodsecrets.shop with your order number, a short description and a photo of the problem. Once we've confirmed it, we'll arrange a replacement or a refund. Your rights under the Australian Consumer Law, and the consumer laws where you live, always apply.

We don't offer refunds for change of mind. If the law where you live gives you a right to cancel, you can still use it. For example, consumers in the United Kingdom can usually cancel within 14 days of receiving their goods. Email us and we'll explain how to send the item back.

First check your tracking link, and your spam folder for shipping emails. If your order still hasn't arrived, email us with your order number and we'll investigate with the carrier. If a parcel is lost, we'll send a replacement or refund you.

Email us as soon as possible. If your order hasn't been sent to our supplier yet, we'll cancel it and refund you in full.

You can pay with any of the methods shown at checkout. Payments are processed through Shopify's secure, encrypted checkout, and we never see your full card number.

Prices are shown in your local currency for the countries we deliver to, and you'll see the final total, including shipping, before you pay.

We choose products from selected suppliers, and many of them are shipped to you directly from our suppliers' warehouses. That's why delivery times can differ between items.

Product pages show whether an item is available. If something becomes unavailable after you've ordered, we'll let you know and give you a full refund for that item.

Email support@hollywoodsecrets.shop or use our contact form. If your question is about an order, please include your order number.